At Jolien Mees, we value your privacy and are committed to being transparent about how we handle your personal information. This Privacy & Cookie Policy explains what data we collect when you visit our website, how we use it, and how we protect it.

By continuing to use our website, you agree to the terms of this policy. If you do not agree, please discontinue use of the site.

1. INFORMATION WE COLLECT
When you make a purchase:

- Name, billing and shipping address
- Contact details (email, phone)
- Order details (products purchased, size, customization, etc.)
- Payment information (processed securely via third-party payment providers — we do not store your card details)

When you create an account:
- Username and password
- Order history

When you contact us:
- Information you provide via email, contact form, or social media

Automatically collected technical data:
- IP address, browser type, device type, pages visited, and browsing behavior on our webshop


2. WHY WE COLLECT THIS INFORMATION
We use your personal data to:

- Process and deliver your orders (including payment and shipping)
- Provide customer service and respond to inquiries
- Improve our webshop and user experience
- Send you marketing communications (only if you have opted in)
- Comply with legal obligations, such as tax and accounting requirements

3. LEGAL BASIS FOR PROCESSING
We process your personal data based on:

- Contractual necessity (to fulfill your order)
- Legal obligations (for tax, accounting, and fraud prevention)
- Consent (for marketing emails and cookies)
- Legitimate interests (to improve our services and prevent misuse)

4. COOKIES
Our webshop uses cookies for:

- Essential site functions (shopping cart, login, checkout)
- Analytics and performance tracking
- Marketing and personalized recommendations
- You can adjust your cookie preferences via your browser or our cookie settings tool.

5. SHARING YOUR DATA
We do not sell your personal data. We may share it with:

- Payment providers (e.g., Stripe, PayPal)
- Shipping companies (to deliver your order)
- IT and hosting partners (to keep the webshop running)
- Analytics and marketing service providers (if you consent)
- All partners process data according to our instructions and comply with GDPR requirements.

6. DATA RETENTION
We keep your data only as long as necessary:

- Order and payment details: 7 years (required by tax law)
- Customer accounts: until you request deletion
- Marketing data: until you unsubscribe or withdraw consent

7. DATA SECURITY
We use appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

8. YOUR RIGHTS
You can:

- Request access to your personal data
- Ask for correction or deletion of your data
- Withdraw consent at any time
- Object to certain processing activities

9. CHANGES TO THIS POLICY
We may update this Privacy & Cookie Policy from time to time. The latest version will always be available on this page.

CONTACT US
If you have questions about this policy or your data, contact:
hello@jolienmees.com